Terms of Service

Effective Date: March 8, 2026  |  Last Updated: March 8, 2026

These Terms of Service ("Terms") govern your access to and use of the services, websites, and applications (collectively, the "Services") provided by Stratus One AI, LLC ("Stratus One AI," "we," "us," or "our"), including the RADS platform, SwimTech, and related products.

By creating an account, subscribing to a plan, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Definitions

• "Subscriber" means the individual or business entity that registers for an account and subscribes to a plan.
• "Operator" means an employee, contractor, or agent of a Subscriber who uses the Services on the Subscriber's behalf (e.g., field technicians using a mobile app).
• "User" means any Subscriber or Operator.
• "Platform" means the RADS multi-tenant CRM platform and its associated applications.
• "Content" means all data, text, images, files, and other materials that Users upload, submit, or transmit through the Services.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are registering on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2.2 Account Responsibilities

• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account, including activity by Operators you authorize.
• You must notify us immediately of any unauthorized use of your account.
• Passwords must meet our minimum security requirements (8+ characters, including uppercase, lowercase, numeric, and special characters).

2.3 Account Types

Subscriber accounts are authenticated via email and password. Operator accounts are provisioned by Subscribers and authenticated via secure device keys. Subscribers are responsible for managing their Operators' access.

3. Subscription Plans and Payment

3.1 Plans and Pricing

We offer subscription plans at various tiers with different features and pricing. Current plans and pricing are displayed during the checkout process. We reserve the right to change pricing with 30 days' advance notice to existing Subscribers.

3.2 Billing

• Subscriptions are billed on a monthly recurring basis.
• Payment is processed through Stripe. By subscribing, you also agree to Stripe's Terms of Service.
• Your subscription begins when your first payment is successfully processed.
• All fees are in U.S. dollars unless otherwise stated.

3.3 Free Trials

Certain plans may include a free trial period. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. We will notify you before any charges begin.

3.4 Failed Payments

If a payment fails, your account status will be updated to "Past Due." We will attempt to retry the payment. If payment is not resolved, your account may be suspended or canceled. You remain responsible for any outstanding fees.

3.5 Cancellation

• You may cancel your subscription at any time through your account settings or by contacting us.
• Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date.
• We do not provide prorated refunds for partial billing periods.
• After cancellation, your data will be retained for 90 days to facilitate account recovery, after which it may be deleted.

3.6 Refund Policy

All subscription fees are non-refundable except as required by applicable law. If you believe you have been charged in error, contact us at support@stratusoneai.com within 30 days of the charge.

4. Acceptable Use

4.1 Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms. The Services are designed to support customer relationship management, field service operations, scheduling, invoicing, and related business functions.

4.2 Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations.
• Send spam, unsolicited messages, or messages in violation of applicable anti-spam laws (including the Telephone Consumer Protection Act, CAN-SPAM Act, and applicable state laws).
• Send SMS or text messages to individuals who have not provided consent to receive them.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to the Services, other accounts, or our systems.
• Reverse-engineer, decompile, or disassemble any part of the Services.
• Resell, sublicense, or redistribute the Services without our written consent.
• Use the Services to harass, abuse, or harm others.
• Interfere with or disrupt the integrity or performance of the Services.
• Store or transmit content that infringes the intellectual property rights of any third party.

4.3 SMS/Text Messaging Compliance

5. SMS/Text Messaging Terms

5.1 Service Description

Our Services include the ability to send and receive SMS/text messages for business communication purposes. Messages may include account notifications, service alerts, appointment reminders, and other business-related communications.

5.2 Consent

By providing your phone number and opting in to receive text messages, you consent to receive SMS messages from Stratus One AI and its platform products at the phone number provided. Consent is not a condition of purchase.

5.3 Message Frequency and Charges

Message frequency varies based on account activity. Standard message and data rates from your wireless carrier may apply. Stratus One AI is not responsible for any charges from your wireless carrier.

5.4 Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. No further messages will be sent unless you opt back in.

5.5 Help

For assistance, reply HELP to any message or contact support@stratusoneai.com.

5.6 Supported Carriers

Our SMS services are compatible with most major U.S. wireless carriers. Carriers are not responsible for delayed or undelivered messages.

5.7 No Sharing of SMS Data

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including all software, design, text, graphics, and other content provided by Stratus One AI, are owned by us and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription term.

6.2 Your Content

You retain ownership of all Content you upload or create through the Services. By using the Services, you grant us a limited license to host, store, transmit, and display your Content solely as necessary to provide the Services to you. We will not use your Content for any other purpose.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Services, we may use them without obligation or compensation to you.

7. Data and Privacy

7.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Ownership

You own your business data. We act as a data processor on your behalf. We will not access your data except as necessary to provide the Services, respond to support requests, or comply with legal obligations.

7.3 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7.4 Data Portability

Upon request, we will provide you with an export of your data in a commonly used format. Data export requests will be fulfilled within 30 days.

8. Third-Party Services

The Services integrate with third-party services including Stripe (payment processing) and Microsoft Azure (cloud infrastructure). Your use of these integrations is subject to the respective third party's terms of service. We are not responsible for third-party services.

9. Service Availability

9.1 Uptime

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability and will provide advance notice when possible.

9.2 Modifications

We may modify, update, or discontinue features of the Services at any time. For material changes that reduce functionality, we will provide 30 days' notice to active Subscribers.

10. Termination

10.1 By You

You may terminate your account at any time by canceling your subscription and contacting us to request account deletion.

10.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms or any applicable law.
• Fail to pay fees when due after reasonable notice.
• Engage in conduct that could harm us, our Services, or other Users.
• Use the Services for fraudulent or illegal purposes.

We will provide notice before termination except where immediate action is necessary to protect our Services or comply with law.

10.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. Your data will be retained for 90 days, after which it may be permanently deleted. Sections that by their nature should survive termination (including Sections 6, 11, 12, 13, and 14) will survive.

11. Disclaimers

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRATUS ONE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Stratus One AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any applicable law or regulation, including messaging and communications laws.
• Your Content or any communications you send through the Services.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

14.2 Informal Resolution

Before filing any formal legal action, you agree to contact us at support@stratusoneai.com and attempt to resolve the dispute informally for at least 30 days.

14.3 Jurisdiction

Any legal action arising out of these Terms shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to personal jurisdiction in those courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Stratus One AI regarding the Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

15.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Notices

We will send notices to the email address associated with your account. You are responsible for keeping your email address current. Notices are deemed received when sent.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Contact Us

If you have questions about these Terms, please contact us:

Stratus One AI, LLC
Email: support@stratusoneai.com
Website: https://stratusoneai.com